Contact

The contact details can be found on the hotel overview page or hotel directory.

The breakfast is only included, if indicated in the description.

The mentioned price is meant per room per night.

Usually any international check in is at 03:00 pm and the arrival should not be later than 06:00 pm. At a late arrival the hotel should be informed. Please be advised that on the departure date the rooms must be left by 11:00 am, however at some hotels the check out time can be different. Please ask for an explicit time of check out at the reception.

Child policies may vary. Please check the hotel website in file menu rooms, select hotel information in the submenu content for specific child policy information. Breakfast offers are listed on all individual hotel websites, too. Select dining at the top of the page, followed by breakfast in the submenu content. In many of our hotels the maximum number of extra beds or cribs in a room is one. You can ask for a crib or extra bed to be put in the room during your online reservation via our website. Any type of extra bed or crib is upon request and needs to be confirmed by the hotel. Some family friendly hotels also offer a special room type for families. If no information is listed, please contact the hotel directly or call our central reservations office for more information.

At some hotels private parking is available on site or public car parks are available. Reservation is not possible or is not assured. Charges apply.

A number of SORAT Hotels allow pets for a fee. Please note that for hygienical reasons pets are not allowed in restaurant areas.

Wifi is free of charge in all SORAT Hotels.

To speed up the process correctly, for any amendments or cancellations concerning your reservation, please contact the booked hotel and indicate your reservation number. Please be advised that any special offers or deals cannot accept your amendment or cancellation.

The cancellation fees apply according to your booking details and confirmation.

After the reservation at your preferred hotel you will receive a confirmation immediately. In addition you will receive a confirmation by e-mail.

In order to amend your arrival or departure date please click at booking date and enter the desired date or choose Change booking.

For more information about payment and reservation options, please visit our terms as well as our rate description on our online reservation page.

For special rates pre-payment by credit card is required.

All SORAT Hotels accept cash in Euro, bank transfers, German debit or giro cards, Mastercard, Visa credit card, American Express and Union Pay. Visit our terms for more information about payment options.

You can pay by major credit cards such as Visa Card, American Express, Mastercard. SORAT Hotels in Berlin, Brandenburg, Cottbus, Düsseldorf, Hof, Nuremberg, Regensburg you can also pay with Paypal. In addition Diners is accepted for bookings at the SORAT Hotels in Berlin, Cottbus, Regensburg. Depending on the rate type, payment can also be made on the spot in Euro cash, German debit or giro card, Union Pay or on account. Visit our terms for more information about payment options.

In Germany, the formal hotel classification is defined by the German Hotel and Catering Industry Association [DEHOGA] and started 1996. The DEHOGA is using a five-star system. The hotel rating reaches from one star to five stars and describes offers and performances by hotels which are classified. The SORAT hotels are classified with three or four stars. A hotel with three stars stands for an accommodation for greater needs and a hotel with four stars for an accommodation for high demands.

Excerpt from hotel criteria catalogue three stars

• Single room 14 sqm
• Double room 18 sqm
• Reception opened 14 hours
• Accessible by phone 24 hours from inside and outside
• Bilingual staff [German/English]
• Three piece suite at the reception
• Additional pillow and additional blanket on demand
• Systematic complaint management system
• Internet access

Excerpt from hotel criteria catalogue four stars

• Single room 16 sqm
• Double room 22 sqm
• Reception opened 16 hours
• Accessible by phone 24 hours from inside and outside
• Lobby with seats and beverage service and hotel bar
• Breakfast buffet or breakfast menu with room service
• Minibar or 16 hours beverages via room service or drinks vending machine on each floor
• Upholstered chair or couch with side table
• Bathrobe and slippers on demand
• Cosmetic products in the bathroom
• Internet access

More about the criteria catalogue on the Hotelstars Union page.